Premium Extensions. Luxury Volume.

FAQ

Welcome to The Wig Garden! These are some frequently asked questions that are required to read before purchasing.

All

All
General Questions
Shipping and Delivery
Products and Care
Returns and Exchanges

General Questions

What is The Wig Garden? 

The Wig Garden is an online store specializing in luxury hair extensions. We offer high-quality raw hair extensions at affordable prices, providing our customers with flexible hairstyles that look natural.

What payment methods do you accept? 

We accept various payment methods, including credit cards, Apple Pay, PayPal, and Klarna.

Can I change or cancel my order after it has been placed? 

Once an order has been placed, it cannot be changed or canceled. Please double-check your order before completing your purchase.

Shipping and Delivery

Where do you ship to? 

Here at the Wig Garden, we ship worldwide.

Products and Care

How do I care for my extensions? 

To maintain the quality and longevity of your extensions, we recommend gentle washing and conditioning, avoiding excessive heat styling, and storing them properly when not in use. Detailed care instructions are provided with each purchase.

Can I dye or style my extensions?

Yes, our raw hair extensions can be dyed and styled just like your natural hair. However, we recommend consulting a professional stylist to avoid damage.

Returns and Exchanges

What is your return policy? 

We do not accept returns or exchanges due to the nature of our products. Please ensure you are selecting the correct items before completing your purchase.

What if I receive a damaged or incorrect item? 

If you receive a damaged or incorrect item, please contact us at support@thewiggarden.com within 7 days of receiving your order. We will work with you to

1. Introduction By accessing or using our website (the "Site") and services, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our Site. 2. Use of the Site You must be at least 18 years old to use our Site. By using our Site, you warrant that you are at least 18 years old and have the legal capacity to enter into these terms and conditions. 3. Intellectual Property Rights Unless otherwise stated, The Wig Garden owns the intellectual property rights for all material on the Site. All intellectual property rights are reserved. You may access this material for your personal use, subject to the restrictions set out in these terms and conditions. 4. Restrictions You are specifically restricted from: Publishing any material from the Site in any media without prior written consent. Selling, sublicensing, or commercializing any material from the Site. Using the Site in any way that is damaging or that could harm access to the Site. Using the Site contrary to applicable laws and regulations. 5. User Accounts When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account. 6. Products and Services All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited. 7. Orders and Payment By placing an order through our Site, you agree to provide current, complete, and accurate purchase and account information. We accept payment through credit cards, Apple Pay, PayPal, and Klarna. Prices for our products are subject to change without notice. 8. Shipping and Delivery We ship within the United States. Processing time is 5 -7 business days. . Shipping costs and delivery times are outlined at checkout. We are not responsible for delays caused by the carrier or customs clearance. 9. Returns and Refunds Due to the nature of our products, we do not accept returns or exchanges. If you receive a damaged or incorrect item, please contact us at support@thewiggarden.com within 7 days of receiving your order. 10. Limitation of Liability In no event shall The Wig Garden, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this Site. The Wig Garden, including its officers, directors, and employees, shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this Site. 11. Indemnification You hereby fully indemnify The Wig Garden from and against any and all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these terms. 12. Severability If any provision of these terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein. 13. Variation of Terms The Wig Garden is permitted to revise these terms at any time as it sees fit, and by using this Site, you are expected to review these terms regularly. 14. Entire Agreement These terms constitute the entire agreement between The Wig Garden and you in relation to your use of this Site and supersede all prior agreements and understandings. 15. Governing Law and Jurisdiction These terms will be governed by and interpreted in accordance with the laws of the United States, and you submit to the non-exclusive jurisdiction of the state and federal courts located in the U.S. for the resolution of any disputes. 16. Contact Information If you have any questions about these Terms and Conditions, please contact us at support@thewiggarden.com.